In-Home Care Services

Aspen Senior Care - In-home Caregiver You Can Trust!
Caring Super Star 2021

Positive Consumer Ratings Led to Industry-Leading Distinction from Caring.com

Orem, Utah December 08, 2020 — Aspen Senior Care is pleased to announce it has been selected as a 2021 Caring Super Star for service excellence for in-home care. In consumer ratings and reviews on Caring.com, Aspen Senior Care earned a 5-star rating (the highest possible score) within the qualification time frame, while also having a high volume of positive reviews, responding to any negative reviews, and meeting other criteria for this national honor. Aspen Senior Care is the only Caring Super Star 2021 agency in Utah county and is among 504 agencies across the country for Caring Stars 2021.

“Thanks to our clients and their families for providing ongoing positive and constructive feedback throughout each year! We are so grateful to be in your service. We appreciate Caring.com for recognizing us as a Caring Super Star of 2021.”

— Gary Staples Owner and Administrator of Aspen Senior Care

Online reviews help Americans research and select the best home care agencies. Seniors and their families turn to the Internet and consumer reviews when narrowing their options among agencies in their area. They rely on these peer perspectives as much as personal recommendations from friends, geriatric professionals, and medical personnel.

Originally published in January 2012 as the first of its kind in senior living and expanded to include home care in 2017, the Caring Stars annual list has become the go-to guide of the best agencies nationwide – particularly helpful to families new to this market, or when researching from afar and unfamiliar with local options. To be considered for the award, Caring Stars agencies meet a set of criteria based on ratings and reviews from home care agency clients and their family members. Caring.com senior care experts also conducted a reviews-integrity audit and other quality-assurance measures before determining the Caring Stars of 2021. 

“Congratulations to Aspen Senior Care for being among these highly-rated agencies achieving such significant praise from their customers in online reviews. They stand out as among the best in the nation.” 

— Caring.com’s CEO Jim Rosenthal

Some of the positive feedback that led to Aspen Senior Care being a Caring Super Star of 2021 includes:

“I like their ability to supply people to help me care for my father. They have a good choice in caregivers.”

“It is a godsend for me, having them take care of my mom. They have been dependable and on top of things in keeping me informed.”

“They do the things that I’m not able to do right now.” 

Read the full text of these reviews and others on Caring.com: Aspen Senior Care — Caring.com. To learn more about the Caring Stars program and view the complete winner list, please visit: https://www.caring.com/caregivers/bestseniorliving/ or https://www.caring.com/caringstars2021-in-home-care .

About Aspen Senior Care

Our mission at Aspen Senior Care is to help seniors live comfortably in their own homes for as long as they desire. We are caregivers you can trust.  We provide a no-cost, no-obligation assessment to see whether we’re a good fit for each other. During the assessment we answer questions, go over care options, and put together a personalized care plan to fit the client and family’s unique needs.

About Caring.com 

With millions of website visitors, Caring.com is a leading senior care referral service and the nation’s top site for senior care reviews. Founded in 2007, Caring’s mission is to help as many seniors and their caregivers as possible through empathetic, expert guidance. Applying cutting-edge technology to this humane mission, Caring provides relevant senior care information and support, as well as comprehensive senior living and senior care directories for the United States with hundreds of thousands of consumer reviews of senior living and in-home care providers. Through a toll-free line at (844) 484-5997, Caring’s empathetic, nationwide team of Family Advisors — who are among the most highly trained, highly skilled, and knowledgeable experts in senior care — help families and seniors research and connect to the most appropriate services and support for their specific situations. For more information about our organization and our free services for seniors and their families, please visit http://www.caring.com/about and join with Caring on Facebook.

Dear Clients and Families,

Our top priority is the health and safety of our clients and employees. With the coronavirus  (COVID-19) in the news, we want to share with you our protocol to minimize the spread of viruses, bacteria, and other serious bugs. We’ve always been careful and now we’re taking even greater measures to ensure the safety and well-being of your loved ones. Here’s what we are doing:

  1. Reminding our employees to wash their hands often for at least 15 seconds with warm soapy water, especially before and after helping clients with any food or personal care. We help our clients keep their hands clean as well. 
  1. Cleaning and disinfecting surfaces and objects which frequently get used by others. We like to use Clorox or Lysol wipes to wipe things down if you have any in stock. Otherwise, we’ll use warm soapy water to keep things bug-free.  
  1. Proactively enforcing our Stay at home if you are sick policy. This goes for all of our employees because we know that our clients already have enough challenges and they are more vulnerable to all viruses, bacteria, and any other serious bugs.  
  1. Asking employees and clients to always cover up any coughing or sneezing. And to stay away from sick people or others who have come in contact with people who might be sick.
  1. Strongly discouraging handshakes and the touching of mouth, eyes, and nose by employees and clients.

We remind our employees often of this protocol, especially during flu season and now even more with the coronavirus spreading. From what we’ve studied and been told, this virus is a lot like the respiratory flu virus (both in its symptoms and the way it spreads). We see no need to panic, but we want to stay alert, be smart, and keep our clients safe, healthy, and happy.

At Aspen Senior Care, we encourage the highest standard of health safety practices to ensure the health of both our employees and our clients. We have a great 15-year record of doing just that.

Please feel free to reach out to our office with any questions or additional suggestions at 801-224-5910.

Aspen Senior Care has started 2020 with a bang! We are proud to announce that Aspen has received both the 2020 Best of Home Care® – Provider of Choice Award from Home Care Pulse and a Caring Star of 2020 Award from Caring.com. These awards are granted only to the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by both companies. Aspen Senior Care is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients.

We want to congratulate Aspen Senior Care on receiving both the Best of Home Care – Provider of Choice Award,” says Erik Madsen, CEO of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, Aspen Senior Care has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client and caregiver satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in-home care.”

Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback.

“We would like to thank our clients and their families for providing ongoing positive and constructive feedback throughout each year! We are so grateful to be in your service. We appreciate Home Care Pulse for recognizing us as 2020 Best of Home Care® – Provider of Choice and Caring.com for awarding Aspen with a Caring Star of 2020. We owe this to an outstanding team of caregivers and staff who continuously provide the highest quality of care to our clients and their families.”

-Gary Staples Owner and Administrator of Aspen Senior Care

About Aspen Senior Care

It all started in 2004 when Gary finally figured out what he wanted to do with the rest of his life. He’d been searching for two years looking to start his own business–something that would do good in the community, be fulfilling, and provide a service he could be passionate about every day. Senior care fit the bill! Our mission at Aspen is to help seniors live comfortably in their own homes for as long as they desire. We are caregivers you can trust.  We provide a no-cost, no-obligation assessment to see whether we’re a good fit for each other. During the assessment we answer questions, go over care options, and put together a personalized care plan to fit the client and family’s unique needs.

About Home Care Pulse

Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

About Caring.com

Caring.com exists to help family caregivers make better decisions, save time and money and feel less alone.

To find out more about Aspen Senior Care’s commitment to excellence, please visit AspenSeniorCare.com or call 801-224-5910.

So the “Aha” moment arrives. Circumstances make you realize two things. 1) I’m not as young as I used to be, and 2.) “Old age ain’t for sissies” as the great Bette Davis once said.

Gradually, or sometimes suddenly, it happens… we can’t keep up with household chores, we can’t see the street signs to drive safely, we give up cooking or we can’t walk without holding on to the furniture. And it begins, a nagging fear that we’re losing our independence. In fact, loss of independence is the biggest fear among seniors. So what is the typical senior response? Pull ourselves up by the bootstraps and keep on going, of course! Call in the kids to help out! Unfortunately, the kids have spouses and children of their own. And they have full-time jobs, not to mention they live out of town. It’s time for a new strategy.

Many seniors are finding the solution to remaining independent at home lies outside the family circle with paid caregivers. Steve Everhart, President of The Senior’s Choice explains, “Most seniors find caregivers in two ways. The old way is to run a classified ad or hire through a temporary service. The senior bear all the “employer” responsibility for this kind of caregiver. These folks are usually less expensive but there’s a lot of risks involved in hiring them,” Everhart says. The downside is:

  • It‘s difficult to find the right person.
  • You are responsible for performing a criminal background check
  • You are responsible for finding a replacement if the caregiver is absent
  • You bear the burden for withholding payroll taxes and providing state-mandated worker’s compensation coverage.
  • You bear the burden for liability problems like theft from or damage to your property.

The new way is to contract with a Companion Care Agency. These private agencies like Aspen Senior Care provide “in-home, non-medical care.” The number of agencies is growing quickly to meet the demands of a fast-growing senior population. They provide a wide range of services including light housekeeping, meal preparation, laundry, transportation, shopping & errands, and in many states including Utah, assistance with personal care. These one-on-one services can continue should the senior move into assisted living or even a nursing facility or hospital.”

Companion Care is usually available anywhere from a few hours up to 24 hours a day. Payment is private pay and may be covered by long-term-care insurance policies.

Some questions Everhart suggests you ask a Companion Care agency:

    1. Do they have references from other clients?
    2. What services do they provide?
    3. What training/experience do the caregivers have?
    4. How do they supervise their caregivers?
    5. Are the caregivers bonded and covered by workers’ compensation insurance?
    6. What is the schedule for service?
    7. What if I have a problem with a caregiver?
    8. Does the agency have an emergency or after-hours phone number?
    9. What are the financial arrangments?
    10. Who owns the company? Is it part of a larger organization?
    11.  Are the caregivers employees held accountable by the agency or ate they independent contractors accountable to no one?
    12. Does the agency carry Professional Liability Insurance?

The Pros:

  • Service is easily customized for each client’s needs.
  • Extensive hours available.
  • The staff is screened and supervised.
  • Agency is responsible for all employer tasks like payroll, taxes, liability insurance, workers’ compensation, bonding.
  • Agency is responsible for providing a replacement should the assigned caregiver fail to arrive or need a day off.

Everhart says, “This service is more expensive than independent caregivers but the right agency will provide the most customizable, reliable, worry-free, in-home service available.”

For more information on in-home care through Aspen Senior Care call 801-224-5910.


by AnNita Klimecka

The Senior’s Choice, Inc.