FAQ

Frequently Asked Questions

Do you have questions regarding our services? See our FAQ’s below or call us today at 801-224-5910.

Q: Why do you do what you do?
A: We know that most seniors want to stay at home or with loved ones while they age. So, our mission at Aspen Senior Care is to help them live comfortably at home for as long as they desire. We love senior care because it makes us happy to do something that does good in our community, is fulfilling, and provides a service that we are passionate about.

Q: How do you provide in-home care?
A: We only hire caregivers who share our passion for helping seniors in Utah Valley live comfortably and independently in their own homes. We care about the character of our caregivers and want to be sure they are caregivers you can trust. We train them as Certified Companion Aides, Certified Nursing Assistants, or both to ensure they are professional, confident, and competent when working with our clients.

5Q: What sets you apart from your competition?
A: We have a strong reputation for trustworthy, dependable caregivers. We love and appreciate our caregivers which means we have a low caregiver turnover compared to other agencies. In fact, many of our caregivers have been with us for over 5 years. Additionally, we are the only personal care agency in Utah to win the Best of Home Care® – Provider of Choice award from Home Care Pulse for over 10 years in a row!

Q: What are your rates for in-home care?
A: Our rates are based upon the length of visit and each client’s specific needs. Our professional caregivers are exceptional – many of them have been with us for over 5 years! We take good care of them and they, in turn, take good care of our clients. We provide our caregiving services to clients needing assistance from just two hours to around-the-clock care. Please contact us to get more detailed rate information.

Note: Many long-term care (LTC) insurance policies cover our services. We have an LTC specialist on our team to help you get the process started and to help get your claims paid.  

Q: What payment options and funding are there for your type of services?
A: You can pay in a variety of ways, from checks to cash to debit and credit cards. Some funding is available for those who qualify. [Please note that our type of services are non-medical (as are assisted living facilities) and are not covered by Medicare.]

Here are some funding options to consider:

• Long-term care insurance – If you have a long-term care insurance policy, it will often pay for the care provided by Aspen Senior Care. Since each policy is unique, please talk with your insurance company to verify coverage. We have a Long Term Care specialist in the office who can help you file your claims.
• VA Pension Benefit – Veterans who qualify can get a monthly pension to help pay for our services. Call Susan at 801-420-5167 with any questions.
• Private Pay – We accept personal and business checks as well as cash, debit, and credit cards.
• Reverse Mortgages – This type of funding is a good option in certain situations. Please call us and we can refer you to a mortgage specialist who can answer all of your questions regarding this option.
• Mountainland Agency on Aging – Through this government agency, Aspen Senior Care is contracted to provide in-home care services (transportation, homemaking, and personal care) for certain seniors who qualify.

Q: What licensing and insurance do you have?
A: We are licensed with the Utah Department of Health as a personal care agency. One of the benefits of using Aspen Senior Care is that we carry worker’s compensation and liability/bond insurance on our caregivers. If a private caregiver or a company does not have this coverage, the liability usually falls on the client and/or their family members.

Q: Are we required to sign a long-term service agreement?
A: No. To begin services, we require a signed service agreement that doesn’t obligate you for any specific time. The purpose of the agreement is to review our services and outline expectations. We require a two-week written notice for all cancellations except in case of hospitalization and death.

Q: What happens if we feel that the assigned caregiver is not the best fit?
A: We are interested in finding the best fit for both our clients and our caregivers. If either party is not comfortable for whatever reason, we will make new assignments and take other action as needed. This is important to us.

Q: How does the billing work?
A: We bill every other week for services we have provided during that time frame. We send out an itemized invoice every other Friday which is due upon receipt. To begin services, we collect a refundable service deposit. This service deposit equals the amount of two weeks worth of services and usually covers the final invoice. If there is an outstanding balance at the end of services, we deduct it from the deposit.

Q: Do you provide services outside of a home?
A: Yes. Home for some of our clients is in assisted living and nursing home facilities, at the hospital or a retirement center, because these clients require extra attention or have constant personal care needs.

Q: What happens if the caregiver is sick or needs time off?
A: We have an excellent scheduling team and a large staff of professional caregivers so we can provide quick and responsive coverage when a caregiver is sick or needs time off. Because we provide a detailed care plan, which is left at each client’s home, our caregivers know what needs to be done when filling in for someone else. We also communicate with the client and family members of this change to make sure they are comfortable with the caregiver who is filling in.

Q: How do you select your caregivers?
A: Each applicant is thoroughly screened as follows: (1) Comprehensive application and initial phone interview; (2) In-depth 45-minute one-on-one interview; (3) Criminal and driving record investigation/check and (4) Personal and professional reference checks. Each caregiving professional is directly employed by Aspen Senior Care and is therefore licensed, bonded, and insured.

Q: Who pays the caregivers?
A: We do. The last thing you need to worry about is figuring out payroll and taxes as well as worker’s compensation. Aspen Senior Care handles this responsibility, which includes wages, taxes, insurance, reimbursements, and so forth.