At Aspen Senior Care we understand the difficulty that families face when searching for quality in-home care.
This is why we have contracted with a company called Home Care Pulse® to help take the guesswork out of finding care. Being a third-party company, Home Care Pulse can collect unbiased, honest feedback without outside influence. They do so by conducting phone interviews with a number of our clients or their responsible party each month.
Clients have an opportunity to rate our services on a scale of 1 – 10 in areas such as:
- Timeliness of caregivers.
- Knowledge of caregivers.
- Compassion of caregivers
- Communication with office staff.
- Services provided as promised.
- Overall quality of care.
Clients are also asked where we are doing well and where we need to improve. If they wish they can remain anonymous when answering these questions.
Once Home Care Pulse completes these phone interviews they send us a report of their findings and also show us how we compare with other companies in the home care industry
Aspen Senior Care’s goal is to provide the best home care possible and we want our clients to feel assured that we are constantly taking steps to improve our service.
Certified – Trusted Providers are committed to:
• Actively gathering important feedback from their clients each month.
• Using clients’ feedback to help them provide excellent care.
• Giving you or your loved one the best in-home care possible.
By choosing a Home Care Pulse Certified – Trusted Provider you can feel confident that you are choosing the best provider for your loved one.
At Aspen Senior Care we are proud to be known as a Home Care Pulse Certified –Trusted Provider!